Remote Program Monitor (RPM)

Monitor hundreds of linear, on-demand and interactive services, troubleshoot real-time video issues and verify broadcast content and ad-insertions in a 24 x 7 log.

Pay-TV operators are caught in a hyper-competitive marketplace. They must provide a growing array of linear, on-demand and interactive video services, maximize customer quality of experience (QoE), all while minimizing costs. The operators are challenged amid the growing complexity of the service, network and STB infrastructure needed to deliver these new services. Knowing the head-end is good, but is not enough anymore.

Based on technology employed in our award-winning broadcast monitoring system, RPM allows operators to monitor hundreds of channels, troubleshoot real-time video issues and verify broadcast content and ads in a 24 × 7 log. RPM is for cable, satellite and IPTV operators that need to remotely know the customers’ experience. With 24 x 7 recording and proactive monitoring of linear, on-demand and interactive services, plus streaming of live or recorded video, RPM allows operators to proactively identify problems, troubleshoot quickly and easily and avoid costly chronic troubleshooting sessions.

Features of RPM

Comparing content from ingest to the edge

If RPMs are deployed at network ingest, local hub points and at the edge of the network, the operator can quickly synchronize the probe views and isolate problems, current or historical/chronic, quickly and easily.

Troubleshooting video services in real time

Users are able to continuously monitor the health of their video services and easily troubleshoot problems with a virtual on-screen version of their own remote control.

Proactive monitoring of a video services

RPM provides a programmable channel lineup with customizable thresholds and schedules per service and is able to quickly scan through and verify hundreds of linear, on-demand and interactive services.

Ad-insertion and program verification

Record and perform A/V quality checks on ad insertions or high-value content. The system allows for easy content clipping and exporting for troubleshooting and proof of delivery.


Choose what offering is perfect for your needs with our modules:

Active directory integration

Active directory integration allows users to log in a single time on the active directory server, thereby eliminating the need for multiple logins across multiple servers. Once logged into the active directory server, the user is logged in with the same credentials set by the administrator. By integrating RPM into the active directory domain, a transparent user login and pre-assigned user privileges are enabled.

Embedded AC3 audio

Eliminates not only the cumbersome and expensive task of extracting AC-3 audio, de-embedding, decoding externally and re-embedding it back as PCM audio, but also the need for additional equipment and cabling. We save time and money by natively processing AC-3 audio without the need for an external AC-3 decoder and re-embedder.

Scheduled recording

Enhance the monitoring capabilities of our service. By controlling a tuning device such as a set-top box, users can set to monitor only relevant media sources according to a fully customizable schedule.

Quality of experience

Quality of experience analyzes logged content continuously for a variety of signal faults. With flexible, individually settable alert thresholds, notifications are delivered via email or SNMP traps. The quality measurement thresholds are configured per channel to optimize performance and error reporting.

Loudness monitoring

Easily perform loudness tasks, such as monitoring and compliance verification. By adding BS-1770-2, EBU R128 and ATSC A/85 compliant loudness monitoring into the  logger, operators now have unparalleled loudness management tools that combine frame-accurate loudness measurement, A/V recording of content, integration with automation/ad system As-Run-Logs (ARLs), loudness reporting and graphing and alarming.

Closed caption quality

Objectively measure closed caption quality, be able to provide feedback on the captioning, while maintaining records to prove compliance. This is an electronic, automated solution that can affordably measure content 24 x 7. Measure and report the closed captioning quality, timing, completeness and accuracy. The solution ingests A/V content with closed captioning, then analyzes the quality against the associated audio track; discrepancies are noted and made available for graphical review, exception review and reporting for compliance purposes.

Digital audio s/pdif interface adapter

Digital audio s/pdif interface adapter allows the ingest and processing of single post-STB s/pdif digital audio stream interface (optical or coaxial). Includes support for stereo PCM, as well as stereo and 5.1 Ac-3 (Dolby Digital) processing. Supports component analog video and s/pdif digital audio for interfacing. Supports following video resolutions: 480i, 576i, 720p and 1080i.

Interactive services

Interactive services ensure proper representation of channel components and positioning on the screen. Interactive services provide continual testing through finely developed scripts to ensure validation of interactive components, such as video on-demand, local news and weather.

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