Better service
is flexible.

“We make sure that our solutions fit the needs of customers. Instead of answering the phone with a script to follow, we focus on the best way to quickly solve problems.”

~ Ralf Jacob, president

Flexibility in action.

When issues arise, we know that a quick response makes all the difference. Some matters are just more urgent than others. We enable customers to define their own priority on tickets. It’s our way of ensuring they receive an appropriate and fully prepared response. Take Lenovo, for example. After experiencing threats of extortion with DDoS for Bitcoin, they were able to immediately escalate their ticket priority. Our entire team reacted with the immediacy that Lenovo needed and blocked the attempted theft. DMS for the win!

Better service is flexible.