Dear Customer,

In January, Verizon Digital Media Services announced the end-of-sale and end-of-life of the Volicon Observer appliance-based product line in an effort to shift resources and focus continued development on future solutions that better align with industry trends and market needs during the ongoing migration to IP and streaming video workflows. 

We understand this decision may have an impact on your business and are committed to your success. To facilitate the transition, we have partnered with Snapstream to provide you with a dedicated and best-in-class support team for your Volicon Observer product. You can assign your existing support contracts to SnapStream and can extend support through 2020. Customers with lapsed support contracts are also eligible for extended support from SnapStream. 

Please visit to learn more about the transition.


Volicon Support Team

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